Returns & refunds.
Our planned return window, cancellation options, and refund process.
Last updated November 15, 2026 · DraftThis is a draft for the current development store. Launch arrangements are pending; payment processing is not enabled.
01Return window
The storefront advertises a planned 7-day return window after delivery. Product-specific eligibility, condition requirements, exceptions, and any return-shipping costs will be confirmed before paid sales begin.
No return should be shipped until the return instructions and destination have been provided.
02Cancelling an unpaid order
You can cancel an order while its status is awaiting payment. Open your account order history, or the orders page in the browser used for guest checkout, and choose Cancel order.
Cancelling a pending order returns its held stock. No refund is necessary because the current checkout does not collect payment.
03Requesting a return
When returns are enabled, a request should identify the order, the item, and the reason for the request. Keep the product and packaging while waiting for instructions.
For return inquiries, contact LAITEWAN TRADING LLC at support@laitewannova.shop or +1 (983) 206-9167. The return address, request procedure, and assessment timeline will be confirmed before launch.
Business correspondence address: 505 S Mason Street Suite 559, Fort Collins, CO 80521, United States. Do not send returns to this address without instructions.
04Incorrect or damaged items
If an item arrives incorrect or damaged after fulfillment is enabled, retain the packaging and document the issue. Contact LAITEWAN TRADING LLC at support@laitewannova.shop or +1 (983) 206-9167; the review process will be confirmed before launch.
05Refunds
No payment or refund processing is connected in this version. A cancelled order does not initiate a financial transaction.
The supported refund method, approval process, and expected processing time will be published alongside the payment service.